Returns and refunds

Your rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a product, you are entitled to a replacement or a refund. If the failure does not amount to a major failure, you are entitled to have it fixed or replaced within a reasonable time. You are also entitled to a replacement or refund if a product is not of acceptable quality, does not match its description, or is not fit for a purpose we told you it would suit.

Talk to us first

If a product isn't doing what you expected, call us before you do anything else. Results often depend on how a product is used, and we can usually tell you why on the phone. We're on 1800 441 163, 7am–7pm, seven days.

Damaged, faulty or wrong item

• Contact us as soon as you can, by phone or at peter@liquidintelligence.com.au, with your order number.
• For damage in transit, send a photo of the product and the packaging, and keep both until we've sorted it out.
• We'll replace the product or refund it. If it needs to come back to us, we'll arrange and pay for the return.

Change of mind

We're not required to accept returns because you've changed your mind, and we can't take back opened chemical products. If you've ordered the wrong product, call us before opening it and we'll do our best to help.

How refunds are paid

Refunds go back through PayPal to the card or PayPal account you paid with. They usually appear within a few business days, depending on your bank.

Contact us

Liquid Intelligence Pty Ltd
Unit 8/12 Eddie Road, Minchinbury NSW 2770
1800 441 163 (toll free) or 02 8188 2060
peter@liquidintelligence.com.au

See also delivery and our terms and conditions.